Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Is there a way for Service Desk to handle multiples of the exact same issue?

Dylan Theriault
Dylan Theriault July 8, 2015

An example would be:

More than one issue of "My Internet is down" applies a comment of: "This issue is currently being worked on."

Answer
Watch
Like Be the first to like this
321 views

1 answer

1 accepted

0 votes
Answer accepted
Sebastian Doman
Sebastian Domanski
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
July 8, 2015

Automation in JSD 2.4/2.5 could handle it - but in a bit 'manual' way, as you cannot point out automatic search of repetitive things. So you will be able only to set predefined rules once you see that certain tickets are flooding your JSD.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events