Is there a start, pause and stop clock facilty in Jira in order to track if you are keeping in SLA?

In our support department, which utilizes JIRA v6.3.1. We would like to know how long it takes to complete certain tickets, in order that we do not breach SLA. We would like the clock to start as soon as a client creates the ticket, but we would like the capability to pause that clock when the ticket is send back to the client due to insufficient information, etc. The clock is stopped when the client closes the ticket.

Is something like this possible?

 

1 answer

1 accepted

This widget could not be displayed.

Yes It's possible but you must have installed JIRA Service Desk. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,004 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you