In our support department, which utilizes JIRA v6.3.1. We would like to know how long it takes to complete certain tickets, in order that we do not breach SLA. We would like the clock to start as soon as a client creates the ticket, but we would like the capability to pause that clock when the ticket is send back to the client due to insufficient information, etc. The clock is stopped when the client closes the ticket.
Is something like this possible?
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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