I'm looking for a platform I can build a subject matter hub/community on where external users can create content and ask/answer questions. I'd like to use Atlassian, but I'm not sure if Atlassian is modeled too heavily experts/staff answering user/customer questions.
Recommendations for a curated but crowd driven KB with Q&A & issue resolution welcome. ... Like a hosted quora or atlassian community for my topic.
Thanks!!!
DPA
Have you seen the Jira SD Customer Portal? It's not questions per se, but it is responsive article access and/or issue submission from keywords. With the right issue/request types and workflows I think you could replicate most functionality
No, there's no such product. Atlassian wrote Confluence and Questions to provide that sort of function alongside Jira, not within it.
(I do remember a jokey discussion with an Atlassian product owner years ago, just after the announcement that Service Desk and Agile/Software were to become applications for the Jira "platform" where we decided that Confluence should become "wiki for Jira", but sadly, it hasn't happened)
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