Is there a possibility for an agent to order the queues individually, and not have to predefine the order? It doesn't seems like it's possible, out of the box, like in JIRA native.
Service Desk agents don't have permissions to modify Queues, either by modifying the order they're displayed in or by modifying the columns in any individual Queue.
Service Desk administrators do have these permissions, however; they can change the order, change the names, change the columns, and change the JQL of Queues. When an edit is made to a Queue, that edit is made for all agents of the Service Desk.
Yes, I know all about that, but there must be more that wants the same functionality as an agent in ServiceDesk, as if you are working in JIRA native. What happens now is that you move away from servicedesk, and start working in JIRA instead. Anyone knows about the roadmap for this feature?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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