Is there a possibility for an agent to order the queues individually?

Is there a possibility for an agent to order the queues individually, and not have to predefine the order? It doesn't seems like it's possible, out of the box, like in JIRA native.

1 answer

Service Desk agents don't have permissions to modify Queues, either by modifying the order they're displayed in or by modifying the columns in any individual Queue.

Service Desk administrators do have these permissions, however; they can change the order, change the names, change the columns, and change the JQL of Queues. When an edit is made to a Queue, that edit is made for all agents of the Service Desk.

Yes, I know all about that, but there must be more that wants the same functionality as an agent in ServiceDesk, as if you are working in JIRA native. What happens now is that you move away from servicedesk, and start working in JIRA instead. Anyone knows about the roadmap for this feature?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

797 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you