Is the service desk email setting account using pop or imap?

I would like to know how email is being retrieved from an account via Service Desk so that I can configure the email account to delete emails after being read. 

2 answers

1 accepted

To enable POP mail for your external account choose the Other option under Email Settings so that you can select POP protocol. 

0 vote
Paulo Hennig Atlassian Team Aug 28, 2015

Hello Jack, 
To delete emails after being read, you can use the pop protocol as described on the following documentation: https://confluence.atlassian.com/display/SERVICEDESK/Receiving+requests+by+email

information To link your email account with a service desk using POP, make sure that your email inbox is empty by moving the existing messages to another folder, archiving them, or deleting them. Starting with an empty inbox ensures that you do not lose emails unintentionally, as POP emails are deleted after they are processed by JIRA Service Desk. 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,236 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you