Is possible to change the author of the comments in the tickets?
For example, i want to eliminate a user "A" and create the user "B" as an agent (A and B are the same person). but when i try to eliminate the user "A" jira shows me a message that says: "the user cannot be deleted, it has associations in Jira (40 incidents and 29 comments)." incidents are not a problem because i can change the reporter, the problem are the comments for user "A", i dont want to eliminate comments because it has important information, i just want to change the author of the comments.
Not without hideous hacks and checking with your governance people.
Deleting users in Jira is not recommended, it makes an interesting mess in your history. Flipping comment authors over to another user is a really bad idea too, as it destroys the information about who made the comment (that easily becomes a compliance issue in a lot of industries)
All you should do is deactivate user A. They won't be able to log in and they will free up their "licence seat" so user B can use it
Your options come down to these:
1. Hack the DB (bad idea)
2. Change the original username to a new one (should work)
3. Delete all the comments made by the old account. (Also Bad)
Unfortunately there are no good or recommended ways to do this.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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