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Is it possible to skip JIRA Issue key when creating JIRA issue?

My JIRA Servicedesk project experiencing missing JIRA Issues created. is it possible upon creation of ticket the reference no. skipped?


1 answer

Nope - issue key is everything that an issue depends on - not possible.

So meaning the issue is deleted? 

Yes - if the issue is missing , then it must have been deleted. I don't think JIRA skips any key when creating an issue.

It is either created or deleted.

There are a few ways to get Jira to skip issue numbers, but they are all "broken" things to do.

In "most likely" to "least"

  • Someone or something deleted or moved the missing issues.  If you use the quick-search on the missing issue and it has been moved, the search will tell you where it went.  If it's deleted, there's no real way to find it (you can't search for something that is no longer there!)
  • An incoming email contains data that Jira can not handle.  Your logs should tell you if this happens (a block of errors when trying to turn the email into an issue)
  • Someone messing with your database.  If this happens, sack them for gross misconduct.
  • An app related to issue creation that is poorly written or configured (quite rare, in terms of bugs, slightly more common to see bad scripts)
Like Vickey Palzor Lepcha likes this

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