It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to see which country my customer is from?

Dear readers, 


For reporting reasons we would really like to now where our customers are based. Because we work very international we want to make a report on which country is the most demanding. For example and what kind of infrastructuur is as most effected and so on. 


For now I did not find such thing in Jira.. 

Thanks in advance!

Kind regards, Marthine 

3 answers

1 accepted

2 votes
Answer accepted
Danyal_Iqbal Community Leader May 28, 2018

You can use the visitorsa IP address to get their 'country', 'city', 'isp' etc...
Just use one of the web-services that provide you with a simple api like which provide you a JSON service at Simple send a Ajax (or Xhr) request and then parse the JSON to get whatever data you need e.g

var requestUrl = "";
$.ajax({  url: requestUrl,  type: 'GET',  success: function(json)
  {    console.log("My country is: " +;
  },  error: function(err)
  {    console.log("Request failed, error= " + err);

Thanks for this! 

The visitorsa IP address to get their 'country' is an option, but we also create tickets manually, with this, the trick does not work.
How difficult can it be to add an field to the customers details, so you can filter on country or city? 
What is a service desk tool without customers details/contact info?
Just an email and a name is not sufficient.

A solution for this is very welcome!  :-)

0 votes



I really don't think JIRA should have the info for this. Meaning that it can't know by itself.

If you have any other way of knowing, maybe network traffic or smth similar, you could then store it.


Or even ask your customer with a simple field.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

178 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you