Is it possible to restrict the issue types displayed in the portal based on user group or role?

I know JSD can  Organize request types into groups but I have a project that will span heaps of requests types, some of those request however are users belonging to a specific group.

I know that is no native functionality in vanilla JIRA but I am wondering if JIRA SD has a way to fullfil this common requirement or if at least is in the roadmap to have it at some point.


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Hi Javier,

you can restrict request types to selected group using plugin Extension for JIRA Service Desk. Here you can find documentation: Is it what you are looking for?

In this plugin there are also many features that can make your customer portal more user friendly.

I hope I've helped you.

Thanks Daniel, you made my day and probably half of my project :-)

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Hi @Daniel Bajrak, is there a cloud solution for this issue?  




Hi, currently atlassian doesn't give technical possibility to do this in plugin on cloud JIRA.

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