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Is it possible to migrate current tickets from a service desk project to another one? Edited

Dear All,

 

Currently we have 3 support desk projects.

We would like create 1 support desk project to replace these 3. We definitely want to import all the current tickets into this new project.

Question 1: Is this import possible? If yes, will the ticket keep the original KEY  or the tickets will get a new key ? If they get a new key, the numbering will be based on the creation time for example?

Question 2: What would be the best practice here? Creating a brand new support desk project (and import the tickets from the current 3 projects) or rename the biggest one and import the tickets from on the other 2?

Question 3: If better to rename the biggest one, I saw that we can change the key as well but I did not fully understand the impact: “Changing the project key will start a background re-index of your project, and may break some external integrations.”

Can you please explain this?

 

Thank you!

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