Is it possible that everytime a client raises a production bug though the jira service desk, this bug has to be automatically moved to jira software without any manual intervention?
Not off-the-shelf. JIRA Service Desk assumes that most requests won't end up with development, so the closest you get is the option for an Agent to click "create linked issue in development project" (The Request and the dev issue then move independently of each other with the agent expected to update the customer as necessary)
You can automate it with some code - I'd reach for automation, script-runner etc to help you with that.
But, I would NOT "move" the issue. I would create a linked one. If you move the issue out of the service desk project, the customer loses all visibility of it - to them, it looks like you've deleted their Request. Never do that to a customer, it makes them angry.
Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk! We’d love to hear your thoughts on the pros and ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs