Is it possible to hide projects for customers in Jira Service Desk?

In my company we have several projects for different companies, we would like to set JIRA Service Desk in a way that only users that are invited to a specific project can access to the Service Desk of that project and are not able to see any other project. Is this possible somehow in Jira?

1 answer

Hi @Guillermo Sequeira

Yes it is possible to setup your permissions so that users are restricted to the subset of projects that Service Desk supports. But remember that they will also have access to any Service Desks that are open to the public.

Please refer to this documentation for how to customise your access.


Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

591 views 2 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot