Is it possible to hide projects for customers in Jira Service Desk?

In my company we have several projects for different companies, we would like to set JIRA Service Desk in a way that only users that are invited to a specific project can access to the Service Desk of that project and are not able to see any other project. Is this possible somehow in Jira?

1 answer

Hi @Guillermo Sequeira

Yes it is possible to setup your permissions so that users are restricted to the subset of projects that Service Desk supports. But remember that they will also have access to any Service Desks that are open to the public.

Please refer to this documentation for how to customise your access. https://confluence.atlassian.com/adminjiracloud/customizing-jira-service-desk-permissions-776636379.html

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

140 views 1 4
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you