Is it possible to have a screen transition on an approval transition

Hello everybody

On my approval transition I've put a transitional screen but when I press "Approve" in the project (not in the portal) no screen appeared.

2017-10-03_1030.png

 

1 answer

1 vote

Hi Olivier,

"Transitions used by the approval step skip transition screens"

This is the link: https://confluence.atlassian.com/adminjiraserver072/configuring-jira-service-desk-approvals-832185058.html

Thank you Cristian.

To bad...I'd be usefull to have a screen and ask to the approval to edit some fields etc...

You can make a two step solution, first aproval and then a status which have a transition screen.

In fact it won't change anything because the approuval transition (and the linked screen) must be do it by a Product Owner (not a  servicedesk agent). And only the servicedesk agent can have a transition screen, I guess

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 15, 2019 in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

167 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you