Is it possible to have Service Desk on public network, and connecting it with JIRA instance on internal network?

[ivana naeymi-rad]

Hi,

We use on premise JIRA instance behind our firewall for internal development work. We would like to use Service Desk to provide customers ability to submit tickets. I don't want to expose internal JIRA server to public domain. Is there a  standalone service/installation for Service Desk that can be installed on external server and that can behind the scene talks securely with internal JIRA server?

Thanks

[Nic Brough -Adaptavist-]

No.

Service Desk is an addon that hooks deep into JIRA.  Even if it didn't have deep hooks, it's still an Addon for JIRA - it runs entirely within JIRA.

The closest you could get is to have two JIRA systems - an external one with Service Desk and a workflow that has the ability to update duplicated data in your internal one.

[ivana naeymi-rad]

Hi Nic,

Thanks for your answer.

Appreciate if you could provide insight/links for the type of workflow you were referring to.

Thanks.

[Nic Brough -Adaptavist-]

I don't know what you mean by "type of workflow". A workflow is a workflow, they don't have "types". What I was trying to point out was simply that you will need to duplicate data from one system to another (probably as part of a workflow) if you build the solution I've suggested.