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Is it possible to group customers in organisations?

The current Service Desk that we are using includes the ability to have organisations, and each of them has different users with different roles. Based on this roles, then the customers can:


- See their own incidents / requests

- See all of the customer incidents / requests if the user is an organisation manager


I don't see how that can be done in Jira Service Desk. Any idea? Thanks

1 answer

Hello Pablo,

you can group your customers in organizations.

Jira Service Desk: Grouping Customers into Organizations

Setting up service desk users

Out of the box, your customers can share and see other issues but you might need to look into an app from the marketplace to really narrow down who from the organization can see which issues.

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