Is it possible to grant access to users outside our company?

We're researching the use of Jira Service Desk within our orginasation and were wondering whether it's possible to grant access to Jira Service Desk (Tickets) to users outside our company and company network? 

We'd also like to know if there are any differences between the OnDemand and OnPremise solutions. I've read that Atlassian is working on servers within the EU so the OnDemand version became an option again. 

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Absolutely.  Neither Cloud nor Server stop you from having people in different organisations accessing the system.  It is however, quitely likely that your network will be stopping external people using your JIRA if you're running a server behind a standard firewall.  It's more of a networking question to get people access to that.

You can have people outside your organisation set up as simple Service Desk Customers, or give them full JIRA User/Software/Agent licences if that's appropriate for your needs.

The user management is different on Cloud and Server, but in terms of who you allow in, it doesn't matter.  But there are a lot of other differences as well.  The types of add-ons you can use, the range of configuration options, storage type and pricing plans for example.  Is there anything specific you're looking for when comparing Cloud and Server?

Yes, there is now a data centre in Ireland, and a beta programme for people to use it (it's pretty indistinguishable from the US servers from the people I've spoken to who have signed up)

p.s.  OnDemand has not been the name of the offering for years now, it's Atlassian Cloud.

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Jack Brickey Community Champion Jun 26, 2017


JSD is designed as a solution for managing customer issues. The Customers can be internal, external or both. The Customers will be able to:

  • create issues
  • monitor issues they created or optionally see all issues submitted by their Organization
  • comment on issues they created
  • optionally access a KB via Confluence if used/setup

There are differences between the two but all the basics are the same. Advantages of server version are greater availability of plugins which help you achieve all sorts of capabilities, though at a cost. Key advantages, IMO, of cloud are: newer features added sooner, quick fixes applied, don't have to have my IT guys manage the server, etc. You can easy do a trial of cloud and see what you like or don't like. But to be honest you want get a true feel of any limiations until you have used for many months.

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