Currently we have multiple departments working off of our JIRA Service Desk instance (which is maintaned by our department). We are running version 3.3.1 with JIRA core 7.3.1. Each department within has their own project within our enviroment.
Currently when a user is a project admin they do not have access to create/rename custom fields, edit/create issue types or screens, etc. They can also not change these settings for their projects. For example if one of the departments decides they need to change one of their screens and add a custom field to the screen, currently they would need to contact us and have us make the changes for them. Because we do not want different departments being full administrators of our JIRA Service Desk instance is there any way to give project admins more access only for their project?
I am open to using add-ons or any other methods that might help us with this. Any suggestions or feedback would be greatly appreciated.
>Currently when a user is a project admin they do not have access to create/rename custom fields, edit/create issue types or screens, etc
Correct, these are admin level actions as the objects you'd be working on are global and shared. Atlassian are working on devolving this more (7.3 grants project admins limited access to amend workflows for example), but at the moment, it's simply not possible.
Thanks for your response. I know that in JIRA there is an add-on called "Delegated Project Admin Pro" (https://marketplace.atlassian.com/plugins/com.wittified.jira.delegated-admin/server/overview)
Would you happen to know if there is anything similar in JIRA Service Desk?
I'm one of the folks behind Delegated Project Admin Pro. It is written for the JIRA Platform so it should be compatible with JIRA Service Desk as well. If you want to give it a whirl and if there's anything that's missing for you - you can drop us an email at email@example.com .
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events