We are a company which is a customer of another company.
Our ticketing (Freshdesk) communicates with the ticketing system of our partner (Jira Service Desk).
We always receive an initial auto-reply. While our partner does not want to turn the notifications off for all their customer, we need to opt-out from this.
Would be good to have a way, how we can exclude certain sender email addresses from receiving an auto-ticket reply after submitting the initial ticket.
Heya Jessica, right now it is not possible to selectively disable the initial auto-reply for a request is raised.
For this, I raised a feature request - JSDSERVER-5986. Check it out, vote for and watch it, and feel free to drop a comment on the request, perhaps with details on how this is affecting your environment :)
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