Is it possible to edit the customer confirmation of issue number screen

[ccassidy]

I need to edit this text on the customer reference screen but cannot see how to do it

Thanks!

Your reference is SCVRSD-57. Check CCay@.....l.com for a confirmation and updates.

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[Jack Brickey]

Hi @ccassidy , where exactly are you seeing this text? Can you please share a screenshot example. 

if this is in the email notification for example then you would change it under project settings > customer notifications.

[ccassidy]

Hi Jack thatks for the quick response

It isnt an email notification so I cant modify in the settings you suggested I did try there.  It is when a customer logs a ticket/bug and that it the generic response.  I want to edit the response.  This is the path.  

servicedesk/customer/portal/8/create/110/confirm

[Jack Brickey]

Thanks. The reason I was asking for this is that I never have seen a 'confirmation screen' on the portal. Below is what I am used to which basically illustrates that I my customers are taken directly to the issue view screen for the issue just created. I'm wondering if maybe you are on Server or maybe you have an addon? I tried two different instances that I have access to w/ the same results but both are Cloud.

[ccassidy]

Thanks Jack. My instance is cloud as well. 

The difference could be that my customer isnt logged in. I'm using an Incognito browser to test what a customer would see when they get that confirmation screen.  The result is a very limited response.    

[Jack Brickey]

aha! yep that is the case for sure. I confirmed that if not logged in I do receive that. I don't know of any way to edit that confirmation but will poke around a bit more to see if I find anything.

[Boris]

Hi @ccassidy
Can you tell me please, where are you set the confirmation screen after the customer created the issue? I don't have a confirmation screen (
I have JSD on-premise.