When I report a problem to Atlassian the first thing that is presented to me is a list of open issues that I should be aware of. How do I do the same thing in my customer portal? Can this also include a list JIRA issues? for instance if I offer an ability in the portal to suggest an improvement for a particular product I would like to be able to display a set of JIRA New Features or Improvement issues that are related. Or if we have a known defect that we are already working on can I display that JIRA issue to the customer even though he did not create it? It seems that I am limited to just displaying items from a Confluence Knowledge Base.Known issues.png
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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