Is it possible to display relevant open JIRA issues in the Service Desk customer portal?

When I report a problem to Atlassian the first thing that is presented to me is a list of open issues that I should be aware of.  How do I do the same thing in my customer portal?  Can this also include a list JIRA issues?  for instance if I offer an ability in the portal to suggest an improvement for a particular product I would like to be able to display a set of JIRA New Features or Improvement issues that are related.  Or if we have a known defect that we are already working on can I display that JIRA issue to the customer even though he did not create it?  It seems that I am limited to just displaying items from a Confluence Knowledge Base.Known issues.png

2 answers

0 vote
Boris Berenberg Community Champion May 12, 2015

This is a customization we have implemented. We can not share the code at this time.

Hi any news on then this can be used?

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,151 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot