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Is it possible to create a portal with an project that is not in Jira SD?

In an effort to reduce the number of projects we have within Jira and Jira SD we are trying to use the existing projects. Can I setup a portal for customers that will create tasks in existing Jira projects? Please advise

1 answer

1 vote
Jack Community Leader Nov 13, 2019

The portal only works w/ JSD not Jira. You might look at addons. Maybe something like Refined Structure/Theme. It all depends on what you want out of a Jira portal. The issue is how you give 'customers' access. JSW doesn't have the formal treatment of "Customers" like JSD does so ultimately your requirements might drive you to having your portal users having to be a user of JSW (paid).

ok..thank you...but is possible to setup a project in JSD then create the portal in a way that customer requests are generated in the form of task in jira project (FYI no SLA on these tasks)

Jack Community Leader Nov 13, 2019

for sure you can setup JSD project w/o any SLA - easy enough. you could also do what many folks do where JSD project faces the customer and a JSW project is 'linked' to the JSD project via automation.

I have setup internal JSD project with no SLAs..that is not an issue. But can you set the portal up in a way that will create a task in a Jira project without creating a ticket in JSD and the task is basily the request...that can be done via automation add on?

Jack Community Leader Nov 13, 2019

No. The ticket will be created in JSD. The automation could then mirror this issue in JSW if desired.

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