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Is it possible to connect a service desk ticket to a regular JIRA project?

I know there is a limitation where users cannot see tickets that are moved from the service desk 'project' to an internal development project.

We were thinking of creating a 'duplicate' issue in the development project and linking it to the original service desk issue as a way of tracking. Has anyone tried this, how well does it work?

Is anyone successfully using any other work-arounds? We're open to suggestions

2 answers

0 votes
Pedro Cora Atlassian Team May 28, 2015

You can link both issues from within JIRA, is that what you are looking for?

HI Pedro, That's what I was thinking of trying. I was wondering if it worked. Particularly, if there was any visibility possible to the 'customer' on the status of the linked ticket.

A far better and more logical way would be that Atlassian reconsiders/rethinks the "agent-collaborator" licence policy: if collaborators (ie. JIRA licenced users) would have the possibility to actively work on SDesk issues (ie. logging work, be the assignee etc... like it works in "normal" non-SDdesk JIRA projects, then the world would look better for erveryone: the traditional JIRA customers would LOVE Sdesk and use it heavily, Atlassian would have a GREAT product in their product portfolio that could be a major competitor for the traditional/large SDesk systems arround (BMC, IBM, HP, etc...). 

Just my 2 cents ...

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