I know there is a limitation where users cannot see tickets that are moved from the service desk 'project' to an internal development project.
We were thinking of creating a 'duplicate' issue in the development project and linking it to the original service desk issue as a way of tracking. Has anyone tried this, how well does it work?
Is anyone successfully using any other work-arounds? We're open to suggestions
A far better and more logical way would be that Atlassian reconsiders/rethinks the "agent-collaborator" licence policy: if collaborators (ie. JIRA licenced users) would have the possibility to actively work on SDesk issues (ie. logging work, be the assignee etc... like it works in "normal" non-SDdesk JIRA projects, then the world would look better for erveryone: the traditional JIRA customers would LOVE Sdesk and use it heavily, Atlassian would have a GREAT product in their product portfolio that could be a major competitor for the traditional/large SDesk systems arround (BMC, IBM, HP, etc...).
Just my 2 cents ...
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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