I know there is a limitation where users cannot see tickets that are moved from the service desk 'project' to an internal development project.
We were thinking of creating a 'duplicate' issue in the development project and linking it to the original service desk issue as a way of tracking. Has anyone tried this, how well does it work?
Is anyone successfully using any other work-arounds? We're open to suggestions
A far better and more logical way would be that Atlassian reconsiders/rethinks the "agent-collaborator" licence policy: if collaborators (ie. JIRA licenced users) would have the possibility to actively work on SDesk issues (ie. logging work, be the assignee etc... like it works in "normal" non-SDdesk JIRA projects, then the world would look better for erveryone: the traditional JIRA customers would LOVE Sdesk and use it heavily, Atlassian would have a GREAT product in their product portfolio that could be a major competitor for the traditional/large SDesk systems arround (BMC, IBM, HP, etc...).
Just my 2 cents ...
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs