As it seams now, with JIRA 6.4.x and JSD 2.5.4, the queues are automatically refreshed every 3rd minute.
Is it possible to tweak this to update more often?
JIRA checks for new mail every minute.
Looking through the code, the right value is 2 minutes, then the queue is auto-refreshed.
Right now, you can't modify this value, but in case if this is a good suggestion for you. I'd recommend you to create a Suggestion Request on https://jira.atlassian.com for this goal.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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