It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to auto assign approver(s) based on a department in Jira Service Desk?



Can a request type be configured to auto assign an approver based on a selected department? 

For example a user selects from a drop down which department should complete the request. When the user submits the ticket, the initial approver(s)  (not agents but customer approvers) for the ticket are auto populated based on which department was selected from the drop down.

We're looking for a way to have a universal request type requiring approval that we could use for multiple departments. 


2 answers

Thank you! I appreciate the help. 

Actually we do the the other way around:

- Org structure (departments, cost centres, other organisational assets) stored in Insight for JIRA structures.
- approvers auto populated into fields based on attributes in Insight objects (e.g. Manager, Owner, Approver)

can u explain a little more detailed plz?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

579 views 7 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you