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Is it possible to auto assign approver(s) based on a department in Jira Service Desk?

Megan Hannon Apr 20, 2018

 

 

Can a request type be configured to auto assign an approver based on a selected department? 

For example a user selects from a drop down which department should complete the request. When the user submits the ticket, the initial approver(s)  (not agents but customer approvers) for the ticket are auto populated based on which department was selected from the drop down.

We're looking for a way to have a universal request type requiring approval that we could use for multiple departments. 

 

2 answers

0 votes
Patrick Cartier [Candylio] Community Leader Apr 20, 2018

Hi @Megan Hannon,

I'm fairly certain you need an add-on like Scriptrunner or Power Scripts to do this.  I found this answer from last year here:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Is-there-a-way-to-automatically-set-approver-based-on-custom/qaq-p/676970

Hope this helps.

Megan Hannon Apr 26, 2018

Thank you! I appreciate the help. 

0 votes
Przemek Wysota Jun 06, 2018

Actually we do the the other way around:

- Org structure (departments, cost centres, other organisational assets) stored in Insight for JIRA structures.
- approvers auto populated into fields based on attributes in Insight objects (e.g. Manager, Owner, Approver)

can u explain a little more detailed plz?

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