Is it possible to assign a bug reported by customer via Jira service desk help center to Jira user?

Shilpa_EONSG March 19, 2019

Assuming Jira service desk project has 3 agents, when customer reports an issue via help center, can that issue be re-assigned to Jira user(technician or developer) to resolve it, such that time can be logged for solving the issue as well?

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 19, 2019

JSD issues can only be assigned to a JSD agent for the project in question. You can Create a linked issue in the JSW project. 

Shilpa_EONSG March 19, 2019

Thanks! How can I link JSD issue to JSW? 

Also are administrators considered as agents as well?

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 19, 2019

In cloud there is a Create linked issue. No admins are not agents.

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