We've recently purchased the Service Desk plugin.
We would like to amend the email Templates that come with Service Desk.
For example the confirmation email that is sent to the reporter when an issue is raised on the Customer Portal.
Is this possible ?
Kindly look to this documentation, https://confluence.atlassian.com/display/JIRA/Customizing+Email+Content.
Furthermore, I came across to JRA-7266. I would suggest that you do the following on the tickets:
* Vote, so that it will receive more attention
* Watch it, so that you will receive any and all updates
* Comment, and give your opinion on the matter
Hope it helps.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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