We've recently purchased the Service Desk plugin.
We would like to amend the email Templates that come with Service Desk.
For example the confirmation email that is sent to the reporter when an issue is raised on the Customer Portal.
Is this possible ?
Kindly look to this documentation, https://confluence.atlassian.com/display/JIRA/Customizing+Email+Content.
Furthermore, I came across to JRA-7266. I would suggest that you do the following on the tickets:
* Vote, so that it will receive more attention
* Watch it, so that you will receive any and all updates
* Comment, and give your opinion on the matter
Hope it helps.
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