Is it possible to add non-customers to an issue?


In the process of resolving tickets, sometimes we need to e-mail a third party. The list of third party contacts isn't always static so it may not be feasible to create customer accounts for all these third parties. I'd like to be able to add a non-customers in the "Request Participants" field to bring them in on an issue without having to explicitly create an account for them. Is this possible?


2 answers

1 accepted

Hi Dan,

Unfortunately, only customers can be added as request participants.

Thanks and regards,
Paula Silveira 

Hi all,

Be aware that there is a very serious bug with JSD and internal comments being sent to customers when they are in the 'Request Participant' field (and an agent is the reporter). See here for more info:


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