I would like to add a custom drop down list as a field for "Request Types" in Service Desk which are reflected in customer portal. For e.g. when a customer opens the portal, they are presented with drop down list entailing issues like Login, Crash, etc out of which they can select any one. Is this something that can be done in service desk?
Thank you Nic! I was just trying to create a scenario where the customer logs in to the portal and just see one request type say "Raise a request". Once he clicks on that, a form opens up with a drop down list which when clicked by user displays a list of issues such as login, crash, user experience, etc. Based on the selection, the dynamic fields (which I want to configure from the project settings if possible) get displayed on the form. But I think am asking for too much here, correct? :)
Yes, the portals are designed to keep things in one place and offer the user the list up front, instead of asking them to select one in the next screen (and then have that have to change when they select another type).
You do get to configure what fields are available for each type though - the next screen a customer sees after clicking one of the types can vary by type.
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