Is it me or did the Customer Portal suddenly include all transitions on tickets?

Nothing change on my end in terms of my notification schemes, but all of a sudden we are seeing every transition on every ticket. 

 

Can anyone else confirm?

2 answers

hi Jerry,

workflow's transition is visible on customer portal when its 'property' Show transition in the customer portal is ticked:

image.png

image.png

0 votes
Jack Brickey Community Champion Sep 15, 2017

just so i am clear here. are you saying that your customers are able to perform all transitions from the issue view screen of the portal? Can you provide a screenshot?

No, but what is happening is that any transitions performed in our JSD that are not to be shared are visible as comments to the customer in their customer portal.

screenshot

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,063 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot