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Is it me or did the Customer Portal suddenly include all transitions on tickets?

Nothing change on my end in terms of my notification schemes, but all of a sudden we are seeing every transition on every ticket. 


Can anyone else confirm?

2 answers

hi Jerry,

workflow's transition is visible on customer portal when its 'property' Show transition in the customer portal is ticked:



0 votes
Jack Community Leader Sep 15, 2017

just so i am clear here. are you saying that your customers are able to perform all transitions from the issue view screen of the portal? Can you provide a screenshot?

No, but what is happening is that any transitions performed in our JSD that are not to be shared are visible as comments to the customer in their customer portal.


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