Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is Service Desk Billing seperate from Jira billing?

We have approx 115 users on Jira and we are wanting to add ServiceDesk to the instance. Blah.atlassian.net. If only 15 of the existing users need full access to service desk will all 115 users be charged the additional cost for service desk or only those 15 we declare agents.

 

Thanks  

1 answer

1 vote

Yes and no.

Yes because Jira is now a composite application.  There are three "applications" - Core, Software and Service Desk, all run on the Jira "platform".  To keep things simple, you can assume that the platform and "Core" are the same thing. 

The applications are licenced separately, but there's some inclusivity - a licence for Software or Service Desk includes a licence for the platform/Core.

So, for your case, it will be billed separately, albeit on one "invoice"  You have (up to) 100 people as Jira users and 15 Agents.  You will be billed for 100 users and 15 agents.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

52 views 0 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you