Is JIRA Core installed with JIRA Service Desk?

I have just installed JIRA Service Desk Cloud version.

What is JIRA Core and is it already installed with JIRA Service Desk?
How can I use service desk to enhance the customer experience?

1 answer

0 votes
Susan Hauth Community Champion Oct 23, 2017

Hi Zain,

Yes JIRA core must be installed first, then Jira service desk sits on top of it.

THe second question is something that perhaps you might want to do some reading /watching

https://www.atlassian.com/company/events/summit-us/watch-sessions/2017/service-ops/its-all-about-customer-experience-the-latest-from-jira-service-desk

https://www.atlassian.com/blog/jira-service-desk/3-tangible-ways-improve-customer-service-jira-service-desk

Cheers

So JIRA Core is installed with every single JIRA application?
Like Service Desk and Core and Confluence?

And also could you tell me if it is better to install Cloud or Server for Service Desk?
We basically want our customers to send in request and track those with JIRA

And also why is JIRA Core showing up in Services to be installed in Discover application?

If it is already installed then why does it say to initiate a free trial for it?
Capture.PNG

No.  Jira Core is the Jira framework.  Jira Software and Jira Service Desk are applications that add functions on top of that framework.

You can get Jira Service Desk and Jira Software as installer packages, but they are just bundles of Core + their application.

Confluence is a totally separate system with its own install.

Core is not showing you "to be installed", it is asking you if you want to add users that would be Core only.  They would not get Software's boards or Service Desk's portal functions if you added them.

>better to install Cloud or Server for Service Desk

That depends on what you want to do with the hosting.  If you want to pay for someone else to host it, buy a Cloud account (you don't install anything, you just use it).  If you want to host it on your servers (or you have another provider who will be running it for you), then you need the Server version.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

662 views 4 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot