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Investigate Non-compliance SLA status

For ex,

The Non-compliance issue needs to be closed within 30 days. It would help the teams to see clearly how many days it has been open (similar to SLAs on service desk tickets). 

I have an idea is that create a new field that can caculate the days from the non-compliance issue create to close.

But anyone has another method that can implement this function?

Can anyone help me to investigate options for non-compliance issues?


1 answer

0 votes

Hi Mandia,


You can use an automation rule to close the ticket after 30 days in a specific status. In the screenshot below we have an automation rule that closes the ticket after being 30 days in the Pending status.

Screen Shot 2018-07-09 at 12.07.22.png

Here is an article that explains how to add an automation rule:

Automating your service desk


Hope this helps.


Glauco Guimarães

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