Internal comments cannot be seen in jira issues for Service Desk REST API,

[samitha]

Is it because the issue should have a "Request Type" defined to it ??
I saw in another post that  if the Issue does not have a "Request Type" selected, the API calls won't work.

Please advise

[Nic Brough -Adaptavist- · Accepted solution]

Correct, a REST API fetching a request can't do anything if there is no request there.

The data will be available from the REST API for the issue though.

[samitha]

Thank you for the reply..
But my actual issue is :  when "Request Type" is not selected, Internal comments are not posted on the issues. The comments are showing but the ' Internal" label is not displayed.

[Nic Brough -Adaptavist-]

Without the request there to hang the external comments on, there's no need to label internal comments as you can't have any external ones.  They're just issue comments.