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Internal/External Jira Service Desk Projects and Keeping the Portals Different

We are currently using Jira Service Desk to provide support for our external customers.

 

However, I also want to have a JIRA Service Desk Project to streamline our internal HR onboarding to help us track who has access to which applications when they are onboard.

 

I would like to ensure that the HR project does not appear in our standard (external facing portal) and would like to be able to use a different portal. 

 

From what I have read, I don't believe this is possible, but I did want to confirm it. 

 

I guess my solution would be to use a JIRA Core Project and just have our department heads submit tickets through this project,

 

If anyone has any ideas/solutions, I am open to hearing how all of you might be doing this.

1 answer

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Jack Community Leader Apr 20, 2019

You can certainly mix the two. It is all in how you set them up. Here is one thread that may help.

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