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Integrations between Jira Service Desk Cloud and Jira Software Server Edited

José Lucas Carvalho Oct 26, 2018

My customer success team uses Jira Service Desk Cloud
My dev team uses Jira Software Server

When I link issues between them today, even if they are listed inside the issue as linked, they do not show up if I bring up the "linked issue" column in my queues, nor do they trigger the transition automation that adds a comment when a there's a status transition.

I'd like to able to:

*Show in a column the number of the linked issues in my queues in Service Desk (This works if I use the linked issues column and the ticket has a link to another service desk cloud item)
*Show in a queue column what the issue status in Software (I can see the status inside the Issue, as circled in blue below)
Capturar.PNG

*Show my SLAs from the Service Desk item in Software so Dev team knows.
*Show the organization from the Service Desk item in Software so Dev team knows.

Thanks in advance

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