My customer success team uses Jira Service Desk Cloud
My dev team uses Jira Software Server
When I link issues between them today, even if they are listed inside the issue as linked, they do not show up if I bring up the "linked issue" column in my queues, nor do they trigger the transition automation that adds a comment when a there's a status transition.
I'd like to able to:
*Show in a column the number of the linked issues in my queues in Service Desk (This works if I use the linked issues column and the ticket has a link to another service desk cloud item)
*Show in a queue column what the issue status in Software (I can see the status inside the Issue, as circled in blue below)
*Show my SLAs from the Service Desk item in Software so Dev team knows.
*Show the organization from the Service Desk item in Software so Dev team knows.
Thanks in advance
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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