I've followed the "webhook" instructions at the top of this page to connect PagerDuty with JIRA: https://www.pagerduty.com/docs/guides/jira-webhook-email-integration-guide/
It works great in that when a customer on our JSD portal submits a request, PagerDuty is notified.
A side effect I don't want is that when one of my colleagues creates a new JIRA ticket, PagerDuty is also notified. Is there a way to filter out which tickets notify PagerDuty and which do not?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG