I've followed the "webhook" instructions at the top of this page to connect PagerDuty with JIRA: https://www.pagerduty.com/docs/guides/jira-webhook-email-integration-guide/
It works great in that when a customer on our JSD portal submits a request, PagerDuty is notified.
A side effect I don't want is that when one of my colleagues creates a new JIRA ticket, PagerDuty is also notified. Is there a way to filter out which tickets notify PagerDuty and which do not?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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