I've followed the "webhook" instructions at the top of this page to connect PagerDuty with JIRA: https://www.pagerduty.com/docs/guides/jira-webhook-email-integration-guide/
It works great in that when a customer on our JSD portal submits a request, PagerDuty is notified.
A side effect I don't want is that when one of my colleagues creates a new JIRA ticket, PagerDuty is also notified. Is there a way to filter out which tickets notify PagerDuty and which do not?
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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