Integration of PagerDuty with Jira Service Desk

I've followed the "webhook" instructions at the top of this page to connect PagerDuty with JIRA: https://www.pagerduty.com/docs/guides/jira-webhook-email-integration-guide/

It works great in that when a customer on our JSD portal submits a request, PagerDuty is notified.

A side effect I don't want is that when one of my colleagues creates a new JIRA ticket, PagerDuty is also notified.  Is there a way to filter out which tickets notify PagerDuty and which do not?

Robert

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