I've followed the "webhook" instructions at the top of this page to connect PagerDuty with JIRA: https://www.pagerduty.com/docs/guides/jira-webhook-email-integration-guide/
It works great in that when a customer on our JSD portal submits a request, PagerDuty is notified.
A side effect I don't want is that when one of my colleagues creates a new JIRA ticket, PagerDuty is also notified. Is there a way to filter out which tickets notify PagerDuty and which do not?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot