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Installing Serivice Desk Server with an existing JIRA server

Hi All,

Hopefully you can help me out here, I've had a google around and haven't seen any answers to this so far (apologies if it has been answered elsewhere).

We already have an instance of JIRA Server installed in our organisation and are hoping to  add JIRA Service Desk Server to the mix for a small team of 3 tech support guys.

The idea is we want to integrate the 2 systems so that tech support can raise issues to the Dev team on the existing instance and vice versa.

Obviously the Service Desk Application needs a database to write to, do I just point it at our existing MySQL database? Or do I need a seperate instance?

If it's seperate how am I going to be able to pass issues between the 2?

Or am I barking up completely the wrong tree, as I understand it the service desk is the same as JIRA server with a coupla plugins so would it be better to just add said plugins to our existing server? Is this possible?

1 answer

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Hi @Battle Couregette,

the way you describe your requirements (connecting Jira Service Desk with your regular Jira projects), I wouldn't install a separate instance of Jira with the Service Desk. 

You can install Jira Service Desk as another application into your Jira by downloading the right version here: https://marketplace.atlassian.com/apps/1213632/jira-service-desk/version-history

Install it as Application, not as an app (http://<your-jira-url>/plugins/servlet/applications/versions-licenses)

And test it in a testing environment first, of course.

Hi Thomas,

Thanks for the answer, mere moments after I posted the question I came across this:

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-how-jira-service-desk-works-with-jira-core-software

Took a fair amount of googling to get there though, would be nice to have a link in the installation documentation.

I'll nuke my box and crack on installing it as an application then.

Thanks again for the help.

Thomas Schlegel Community Leader May 14, 2018

You're welcome, @Battle Couregette

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