Incoming mail to Service Desk do not support html

We are using JIRA Service Desk, and do get all of our support issues by mail.
This is working fine.

But, if the email is html formatted, with tables, inline images etc, these are not displayed properly in the system.
It is stripped away, and JSD just displays the plain text.

This is quite annoying, has any one any suggestion to how this can be fixed?
I've attached to images; one of how the email is rendered by JSD and one of how the actual message is formated.

JSD:

JSD-issue.png

Original email message, in Outlook:

Outlook-issue.png 

2 answers

Hi can you let us know what is your SD version and JIRA version and paste a sample of your email here please?

Cheers smile

Jira v 6.4.1 SD v 2.5 Have voted for JSD-1942 and are watching this.

However, Suggestion ticket here at https://jira.atlassian.com/browse/JSD-1942 is available.

You can add yourself as a watcher to this ticket and get the future updates.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

1,122 views 32 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you