Incoming mail is not processed by JIRA

[RedPS]

I've set up create issue from incoming mail and its handler, tested automation, everything works, however, when I tried sending email request from other email that is not listed is not registered, Then, the emails aren't processed.

[Roman Kersky · Accepted solution]

Hi, you need  to add the  Default Reporter in configuration Mail handlers

[RedPS]

unfortunately there is no 'default reporter' option listed

[RedPS]

my bad, turns out, the option is only listed when creating *new* mail handler