I am unable to configure incoming mail for JIra. Attached is the error i receive.
The process i use is Administration > System > Incoming Mail
The mail server is an exchange server. POP/IMAP have been installed, however still unable to configure Jira.
The route question is "can your Jira server get to the mail server over your network?" You can check this with a simple "ping <mail server address>" - if a ping comes back, it's fine. If you don't get anything back, I'd try a "trace route" command (these vary between OSs - traceroute on some, trcroute, tracert and so-on). These will track the connection route to where it is blocked.
If you do find the route is there, but non-responsive, then it's a firewall or the mail server configured to ignore you.
Yes I did try from the Jira Server, and yes they worked.
Could it be an issue with the JVM arguments as described in this post https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html ?
No. The error you are getting is being generated by a test of the connection, not the send or receive functions which can be turned off. The connection test is not affected by those flags.
It really does mean "The mail server is not responding to me when I try to log in". As you've ruled out the network problems, you are going to need to ask the mail server why it is not coming back to you.
One last test though - what does this do:
I am expecting that to fail, but with a more useful error message than Jira gives us.
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