We are receiving issues via email and need to include any cc'd email addresses in any email communications going forward.
These people are being added as a "requested participant" however within any notification settings there is no option to add "requested participants" anywhere, just the reporter and customers involved. Using the later option sends an email to any contact within the requesters organisation, with having large organisations as customers this is something we dont want to do.
I've had a look through similar questions and I've not seen a solution that works.
Any help would be appriciated.
"Requested Participants" is the same as "Shared With" on the portal. These individuals are included in "Customers Involved" in the notification scheme. There has been some naming changes in Service Desk which makes this somewhat confusing.
Hope that helps and please mark answered if it does.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs