I know it's possible to view all comments if the customer click on "view issue" and lands on the portal page. But then new customers need to log in to view the issue (is it possible to remove the login for that particular customer / issue?)
And is it possible to add all these comments in the customer email notification template somehow? I have added the current summary and description, but I want all the comments as well.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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