Include Customer Satisfaction Feedback in Emails generated by Script Runner

Dear all,

We are customizing some of the emails sent by JSD to include additional information (for example, some custom fields).

However, by doing so, we are losing the functionality "Customer Satisfaction Feedback" (the short poll with the 5 stars) when a JSD ticket is marked as resolved.

Does anyone know we could include this option again in the Scripted Emails?

Many thanks well in advance and best regards,


2 answers

Short answer is it's not possible, unless you just copy the HTML in.

0 votes
Nir Haimov Community Champion Feb 11, 2017

@Jamie Echlin [Adaptavist] what HTML should we copy?

@Marc Rodriguez did you find a solution for you question?

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

224 views 1 6
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you