Include Customer Satisfaction Feedback in Emails generated by Script Runner

Dear all,

We are customizing some of the emails sent by JSD to include additional information (for example, some custom fields).

However, by doing so, we are losing the functionality "Customer Satisfaction Feedback" (the short poll with the 5 stars) when a JSD ticket is marked as resolved.

Does anyone know we could include this option again in the Scripted Emails?

Many thanks well in advance and best regards,


2 answers

0 vote

Short answer is it's not possible, unless you just copy the HTML in.

@Jamie Echlin [Adaptavist] what HTML should we copy?

@Marc Rodriguez did you find a solution for you question?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,234 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you