I have set up a service desk and I am getting issues via our support email address. some show up with reporter showing an email address others do not. What I really what to know is... If I create a JSD issue can I chage the reporter to a specific email address?
if JSD receives a new issue via mail, it tries to match the email address with a known user.
I don't quiet understand your question about changing the reporter. Do you want to change the reporter of an existing JSD issue? Do you want to change the email address of a reporter (=JIRA user)?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs