I have set up a service desk and I am getting issues via our support email address. some show up with reporter showing an email address others do not. What I really what to know is... If I create a JSD issue can I chage the reporter to a specific email address?
if JSD receives a new issue via mail, it tries to match the email address with a known user.
I don't quiet understand your question about changing the reporter. Do you want to change the reporter of an existing JSD issue? Do you want to change the email address of a reporter (=JIRA user)?
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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