When creating an SLA rule in the automation section, I need to amend the default time in the "then" box.
It currently gives remind 60 and 30 minutes and breached. We have a 15 minute initial response time to email the customer back (on top of the automated reply that is sent out) and would like a reminder notification 5 minutes away from breaching the 15 minute SLA.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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