When creating an SLA rule in the automation section, I need to amend the default time in the "then" box.
It currently gives remind 60 and 30 minutes and breached. We have a 15 minute initial response time to email the customer back (on top of the automated reply that is sent out) and would like a reminder notification 5 minutes away from breaching the 15 minute SLA.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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