When creating an SLA rule in the automation section, I need to amend the default time in the "then" box.
It currently gives remind 60 and 30 minutes and breached. We have a 15 minute initial response time to email the customer back (on top of the automated reply that is sent out) and would like a reminder notification 5 minutes away from breaching the 15 minute SLA.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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