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In service desk customer portal, is it possible to clear default value of a custom field?


I have a custom field for Jira Service Desk which has a default value (not null). Is it possible that when a user opens the customer portal, the field does not pre-filled with it's default value?

versions: JIRA (v6.3.7) and Jira Service Desk (2.0.4)

Please let me know. 


1 answer

0 votes

Hi Abhrajit,

I don't believe that's possible, however I created a suggestion as you can seen on JSD-1933.

Thanks and regards,
Paula Silveira 

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