In a single Service Desk, how can I have 5 Request Types each with different required custom fields?

JIRA/Service Desk Cloud

I have built a Service Desk with five custom Issue Types and five Request Types, each comprising of mainly custom fields, but each Request Type has different fields. This was built and working fine, until I was asked to make all of the fields 'required'. On doing this, each request type changed so that each one comprised of all fields, not just the ones previously assigned.

So I built five independent Screens, Screen Schemes and Issue Type Screen Schemes, but for the life of me I cannot get independent screens assigned to each of the Issue Types. And now I have got myself in all sorts of knots!!!

What I can see is that on the Issue Types screen, my Issue Types are assigned to 'Default Issue Type Scheme' and 'Default Configuration Scheme for Airline Activation Date' ('Airline Activation Date' being a Custom Field: not a type, or scheme), yet on the Issue Type Scheme page my Issue Types are assigned to a different Issue Type Scheme.

On the project Issue Types screen, I have the same Field Configuration and Screen assigned to each Issue Type (which I assume is the problem), but cannot work out how to change these.

_ProjectIssueTypesScreen.jpg_ProjectRequestTypes.jpgIssueTypes.jpgIssueTypeScheme.jpgIssueTypeScreenSchemes.jpgScreenSchemes.jpg

Any help would be appreciated, thanks.

1 answer

This widget could not be displayed.

You need for each issuetype an own Field Configuration.  Then assign within your Field Configuration Scheme the correct Field Configuration to each Issuetype.

Thanks Udo. That has really helped and I am now set up to go!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

9,631 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you