It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

In JSD how can I, as an admin, see which customers clicked "Get notifications" on a ticket

JSD has two ways customers other than the submitter can get email when a ticket is updated:

  1. Shared with (in the portal) aka Request Participants (in the agent view)
  2. Customer can click the Get notifications link in the portal

For #1 agents and customers can see who will get email when they update the ticket because it is displayed on the ticket in both the portal and agent view.

For #2how can I as an admin, either in the Agent view or an admin function, see which customers clicked Get notficiations and are getting the updates?

Along the same vein, if a Request Participant clicks Don't notify me it looks like that person should be getting emails, but they are not. How can we check that as well?

If this is documented please point me to it; I was unable to find any information about how the Get notifications/Don't notify me mechanism works and how it can be controlled from the Email notifications.

Note that when I use the Notification Helper and compare a user who clicked Don't notify me and another who did not, the results look the same.

Thanks in advance,


1 answer

Any thoughts on this?

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Apr 08, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: A stylish new portal in 4.1 - April 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...

395 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you