If you have Adaptivist Scriptrunner add-on, you could create your custom service which would be executed on schedule. Your service would check the required by you conditions and send an email. But you would need to do some coding.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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