If you have Adaptivist Scriptrunner add-on, you could create your custom service which would be executed on schedule. Your service would check the required by you conditions and send an email. But you would need to do some coding.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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