Import fails with no message as to why

[Jon Scarbrough]

I get the following message when importing a relatively small file (1071 rows). I've made sure that the summary field is only 254 characters. Unfortunately, the last message in the detailed log doesn't provide much help on what to troubleshoot. Is there any way to increase the debugging level? This is a JSD project. If I delete the JSD project and recreate it as a Classic Service Desk project, the import works. Clearly there is some bug in the JSD import process.

2019-11-25 21:53:10,973 INFO - Import started by Jon.scarbrough using com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean
2019-11-25 21:53:11,804 INFO - ------------------------------
2019-11-25 21:53:11,804 INFO - Importing: Users
2019-11-25 21:53:11,804 INFO - ------------------------------
2019-11-25 21:53:11,804 INFO - Only new items will be imported
2019-11-25 21:53:11,897 INFO - 29 users associated with import. All of them imported as inactive, this can be changed after import in User Access step.
2019-11-25 21:53:11,897 INFO - ------------------------------
2019-11-25 21:53:11,897 INFO - Finished Importing : Users
2019-11-25 21:53:11,897 INFO - ------------------------------
2019-11-25 21:53:11,897 INFO - 0 users successfully created.
2019-11-25 21:53:11,900 INFO - Retrieving projects...
2019-11-25 21:53:11,913 INFO - Project ExternalProject{id='null', key='LT', externalName='null', name='Legacy Tickets', type='null', template='null'} exists and found correctly.
2019-11-25 21:53:11,916 INFO - ------------------------------
2019-11-25 21:53:11,916 INFO - Importing: Versions
2019-11-25 21:53:11,916 INFO - ------------------------------
2019-11-25 21:53:11,916 INFO - Only new items will be imported
2019-11-25 21:53:11,916 INFO - ------------------------------
2019-11-25 21:53:11,916 INFO - Finished Importing : Versions
2019-11-25 21:53:11,916 INFO - ------------------------------
2019-11-25 21:53:11,916 INFO - ------------------------------
2019-11-25 21:53:11,916 INFO - Importing: Components
2019-11-25 21:53:11,916 INFO - ------------------------------
2019-11-25 21:53:11,916 INFO - Only new items will be imported
2019-11-25 21:53:11,916 INFO - ------------------------------
2019-11-25 21:53:11,916 INFO - Finished Importing : Components
2019-11-25 21:53:11,916 INFO - ------------------------------
2019-11-25 21:53:11,922 INFO - Retrieving custom fields...
2019-11-25 21:53:11,927 INFO - ------------------------------
2019-11-25 21:53:11,927 INFO - Importing: Issues
2019-11-25 21:53:11,927 INFO - ------------------------------
2019-11-25 21:53:11,927 INFO - Only new items will be imported
2019-11-25 21:53:11,979 INFO - Importing issue: [externalId='128838', summary='New Request -  - New Request - Working/Impaired - Firewall Request: Please clone the settiong for ip172.16.20.173 to 172.16.27.244  and 172.16.27.249']
2019-11-25 21:53:12,003 INFO - ------------------------------
2019-11-25 21:53:12,003 INFO - Finished Importing : Issues
2019-11-25 21:53:12,003 INFO - ------------------------------
2019-11-25 21:53:12,003 ERROR - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state:

[Andy Heinzer]

Hi Jon,

I understand that you are trying to import issues with the CSV import in Jira Cloud.  In this case, I'd actually recommend that you create a support case for this problem by going to https://support.atlassian.com/contact/ select 'technical issues and bugs', Jira, Cloud, and then enter your Cloud URL here.  I can see that your Cloud site will have support.

To a site-admin there are no more logs than this available. However it might be possible that an Atlassian Cloud support agent could retrieve more information from that Cloud site.  You might have to recreate the import to see more current info about this, and it might help if you provide the csv import file in the support ticket as well.

Thanks

Andy